The Bin Experts

UI Engineer

Built a quick, mobile-friendly booking form so customers could request bin cleaning services online, with a couple of small UX improvements added as a bonus.

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This project is no longer live. Screens and design decisions are documented below. The site has since been retired.

Client brief

The Bin Experts needed a simple web form that made it easy for customers to book bin cleaning services.

This was intended as a practical solution while they worked towards a full website.

Problem

They wanted an easier way to capture bookings and enquiries online instead of relying only on manual outreach.

What I did

After understanding what information they needed from customers, I built a responsive form that worked well across devices.

Built the responsive booking form
Optimised usability for mobile users
Added small UX bonuses (click-to-call, click-to-email)

Bonus UX touch

Even though it wasn't part of the initial scope, I added clickable phone and email links in the header so people could contact them instantly.

Screens

Outcome

Delivered a working booking form quickly to help them capture enquiries sooner.
Client appreciated the extra usability touches added beyond the original request.

Improvements

Adding clearer confirmation messaging and optional automated email receipts to customers.